Total Quality Connection
Our approach helps you build a communications
process that applies the principles of total quality
management (TQM) to your documents. With the
WordTask approach,
- learn to define your audience as your client or customer
- measure audience needs in the structure and content of your documents in the planning phase
- determine the relevance of your material before committing time and effort to writing a draft
- apply quality checks to a document as it evolves, not after the fact
- cut writing time by making changes to your document efficiently as it takes shape
- measure and apply audience feedback to your documents, ensuring the continuous improvement of your writing process
And we practice the same quality principles ourselves: we measure our customer needs before, during, and after our courses through our own evaluation instruments.