Total Quality Connection

Our approach helps you build a communications
process that applies the principles of total quality
management (TQM) to your documents. With the
WordTask approach,

  • learn to define your audience as your client or customer
  • measure audience needs in the structure and content of your documents in the planning phase
  • determine the relevance of your material before committing time and effort to writing a draft
  • apply quality checks to a document as it evolves, not after the fact
  • cut writing time by making changes to your document efficiently as it takes shape
  • measure and apply audience feedback to your documents, ensuring the continuous improvement of your writing process

And we practice the same quality principles ourselves: we measure our customer needs before, during, and after our courses through our own evaluation instruments.